Returns / Damages
Upon receiving your order, a thorough inspection needs to be done to assure that there are no damages going undetected.  If a part of the order is damaged, note it on the delivery receipt with the delivering driver.  If you fail to note the damages, you are signing off on the shipment as delivered in "good condition" and no claim or replacements can be sent at no charge.  Be sure to inspect every box.  In general, damaged shipments are few and far between, but they do happen and we need to know how to handle them when they do happen.

Cancellations
We understand that things don't always go as planned, and once in a while there may be a need to cancel an order.  Be aware, if you cancel your order or want to send it back to us after you have paid for it and received it, you will be responsilbe for getting the products back to us in good condition and the charges for getting them back to us, plus a 15% restocking charge.  Custom orders are non-refundable and once they are started, they can not be cancelled.

VIKING LOG FURNITURE                     PROUDLY MADE IN THE U.S.A.